Refund policy

30-day change of mind returns

You can return any unused, brand new product within 30 days of delivery for any reason. This applies to all products, including sale and discounted items.

To be eligible, the item must be:

Unused and unsprayed, in brand new condition
In its original packaging with the cellophane wrap fully intact
Accompanied by your order number or proof of purchase

For change of mind returns you can choose one of:

Refund to your original payment method
Exchange for a different product. If the new item costs more, we'll ask you to pay the difference; if it costs less, we'll refund the difference
Store credit for the full value of the returned item, to use on a future order

Return postage for change of mind returns is paid by the customer. We recommend using a tracked service, as we can't be responsible for returns lost in transit.

Please pack your return securely with bubble wrap and void fill. A change of mind return may be found ineligible if it has been packed poorly and arrives damaged. Our support team will send you instructions on how to safely pack your return.

Faulty, damaged or incorrect items

Please inspect your order when it arrives. If an item is faulty, damaged in transit, or not what you ordered, email us as soon as possible with your order number and photos of the item and its packaging.

Once we confirm the item is faulty, damaged or incorrect, we will:

Cover the cost of return postage, and
Send you a replacement, or if a replacement isn't available or you're entitled to one under the Australian Consumer Law, give you a full refund

How to start a return

Email support@casdimparfumerie.com.au with your order number, the item(s) you'd like to return, the reason, and whether you'd like a refund, exchange, store credit or replacement.
We'll reply with your return approval and the address to send it to.
Pack the item securely following our packing instructions and send it back. Items sent without first contacting us may not be accepted.

Refund and credit timing

We'll let you know once your return has arrived and been inspected. Approved refunds are processed to your original payment method (including Afterpay and PayPal) within 10 business days. Your bank or payment provider may take a few extra days to show the refund. Store credit is issued once your return is approved.

If you haven't received your refund 15 business days after approval, please contact us at support@casdimparfumerie.com.au.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.